Privacy policy

Last updated: 4 November 2026

This policy explains which personal data the Estetic-Sana aesthetic medicine centre processes when you visit estetic-sana.md, contact us or book an appointment, why, how long we keep it and what rights you have. We process data in line with Law No. 195/2024 on personal data protection of the Republic of Moldova and Regulation (EU) 2016/679 (GDPR).

1. Who processes the data

Estetic-Sana aesthetic medicine centre
108/1 Alexandru cel Bun St., Chișinău, Republic of Moldova
Phone: +373 22 23 29 62, +373 69 263 873
E-mail: estetic-sana@mail.ru

For any question about your data, write to the address above or call us.

2. What data we process and why

When you contact us

When you call or write to us (phone, e-mail, WhatsApp, Viber, Facebook, Instagram), we process your name, phone number or e-mail address and the content of your message, to answer you and, at your request, to book an appointment. The basis is your request and the preparation of the service you asked for.

Online booking

The "Programare online" (online booking) button opens the form of the YCLIENTS (Altegio) platform. The data entered there (name, phone, chosen service and time) is processed by that platform on behalf of the clinic, to record the appointment and to send any confirmation or reminder messages.

Questions and reviews published on the site

If you send a question or a review through the form on the site, we process the name you give, the text, the date and your IP address (to protect against automated messages and abuse). The name and text are published on the site after the clinic has checked them. The basis is your consent, which you can withdraw at any time by asking us to delete the message. Please do not include health information or contact details in public messages.

Visiting the site

For security and to work correctly, the site's server records technical data about requests (IP address, page opened, date and time, browser type). The site's own visit statistics use the IP address only on the day of the visit; after that only daily totals are kept, without IP addresses.

Statistics and marketing (only with your consent)

If you accept them in the cookie window, we use Google Analytics (to know how many people visit the site and which pages they read) and the Facebook Pixel (to measure and personalise our ads on Facebook and Instagram). Without your consent these services are not loaded.

Medical data

Health data (patient record, consultations, procedures) is not collected through this site. It is processed at the clinic, under medical confidentiality and health legislation.

3. Who receives the data

We do not sell your data. Only as far as necessary, it may be received by the following providers that work for us or whose services are built into the site:

the site's hosting provider;
YCLIENTS / Altegio – online booking (the booking button's style also loads a font from Google Fonts);
Google – Google Analytics (only with your consent), YouTube and Google Maps (only if you start a video or show the map);
Meta Platforms (Facebook, Instagram) – the Facebook Pixel and the "Like" button (only with your consent).

Some of these providers may process data outside the Republic of Moldova, including in the USA. In such cases the transfer is made with the safeguards required by law. Data may also be disclosed to authorities when the law requires it.

4. How long we keep the data

messages and contact details – as long as needed to answer you and arrange the appointment;
questions and reviews – while they are published on the site or until you ask for their deletion;
IP address in the site's own visit statistics – only on the day of the visit;
server technical logs – the period set by the hosting provider, usually a few weeks;
cookies – the periods in the table below.

5. Your rights

You have the right to request access to your data, its correction or deletion, restriction of processing and data portability, and to object to processing. Where processing is based on consent, you can withdraw it at any time without affecting the processing carried out before; for cookies, use "Cookie settings" at the bottom of the page. Send requests to estetic-sana@mail.ru; we will answer within the time limit set by law.

If you believe your data is processed unlawfully, you can lodge a complaint with the National Centre for Personal Data Protection (datepersonale.md).

Cookies are small files that the site saves in your browser. Those needed for the site to work are always used; the others only if you accept them in the window shown on your first visit. You can change your choice at any time under "Cookie settings" at the bottom of every page, or by deleting cookies in your browser.

Cookie	Provider	Purpose	Duration
Necessary (always on)
Session	estetic-sana.md	session with the site (for example, the security code of the forms)	4 hours
Cookie[lang]	estetic-sana.md	chosen language	1 month
ws_consent	estetic-sana.md	your cookie choice	6 months
ws_nocache	estetic-sana.md	showing the message after a form is sent	until the browser is closed
Cookie[ObjItemListRate]	estetic-sana.md	prevents repeated votes when rating an article	1 month
__cf_bm, _cfuvid	alteg.io (YCLIENTS)	protection of the online booking platform	30 minutes / session
Statistics (only with your consent)
_ga, _ga_*	Google Analytics	telling visitors and visits apart, for the site's statistics	2 years
Marketing (only with your consent)
_fbp, _fbc	Meta (Facebook)	measuring and personalising ads	3 months
Facebook cookies	facebook.com	the clinic page's "Like" button	under Meta's policy
External content (only when you start it)
YouTube cookies	youtube-nocookie.com	playing the video, after you press play	under Google's policy
Google Maps cookies	google.com	showing the map, after you press "Show the Google map"	under Google's policy